Common Problems

• Q.

  Can I have a sample order?

  
  Yes, we offer samples for quality checking, and the sample can be refunded if you place a mass production.

• Q.

  How do you ship the goods and how long does it take to arrive?

  
  We usually ship by DHL, Fedex, UPS or SF. It wil takes 2-3 days for customs declaration, 5-7 days for air cargo, and 20-30 days for sea freight.

• Q.

  What payment options do you accept for online purchases?

  
  We accept PC, Visa, T/T, L/C, D/A, D/P,and PayPal for online purchases. We also accept Money Orders, Cashier's Checks, Corporate Checks.

• Q.

  How to proceed an order for your products?

  
  1st, let us know your requirements or application. 2nd, we quote according to your requirements or our suggestions. 3rd, customer confirms the samples and places deposit for formal order. 4th, we arrange the production.

• Q.

  Is it OK to print my logo on the product?

  
  Sure， Please send us your design by AI or PDF format.Then our designer will show you the results.

• Q.

  Do you have any certifications?

  
  Yes, we have FDA, MSDS,BSCI,SGS,ISO,BRC,GMPC ect.

• Q.

  Can I view the products before I purchase them?

  
  We could make a sample before you comfirm the order